Privacy policy

Last updated: 8 November 2026

1. Who we are

Homepoint (homepoint.ng and the Homepoint mobile apps) is operated by Quik Platforms Limited, Nigeria. We are the data controller for the personal data described here. We follow the Nigeria Data Protection Act 2023 and the rules of the Nigeria Data Protection Commission (NDPC).

2. What we collect

• Account details: your name, email, phone number, password (stored scrambled, never in plain text), account type and profile photo.
• Identity checks: when you verify, your ID type and number, ID photos and a selfie, and the result of the check.
• Location: the state, town and area you choose; and, only if you allow it, your phone's location when you tap "Use my current location" or share an address for delivery or a job.
• Property and business details: listings, photos, addresses, tenancies, rent records, shops, menus, artisan profiles and documents you upload.
• Payments: amounts, references and status. Card details are held by our payment providers; we keep only a token, the card type, its last four digits and expiry. For withdrawals we keep your bank name and account number.
• Messages and support: messages between users, enquiries, reviews, tickets and live-chat conversations.
• Device and usage: device type, app version, a device ID, the notification token for your phone, sign-in times and IP address, and how you use Homepoint (for example pages viewed and searches), to keep it secure and improve it.

3. Why we use it

• To create and run your account and provide the services you ask for (contract).
• To verify identities and prevent fraud, scams and abuse (legitimate interest and legal obligation).
• To process payments, refunds, receipts and withdrawals, and keep financial records (contract and legal obligation).
• To show homes, shops and services in your chosen location.
• To send you important messages: sign-in codes, receipts, rent reminders, order and job updates (contract).
• To send news and offers, only if you have not switched them off (consent or legitimate interest). You can switch these off at any time in your notification settings.
• To answer your questions and resolve complaints.
• To meet our legal duties and respond to lawful requests from the authorities.

4. Who we share it with

We never sell your personal data. We share only what is needed with:

• Other users, as part of the service: for example, a landlord sees an applicant's name and contact; a shop or artisan sees the name, phone and address for your order or job; a tenant sees their landlord's contact.
• Service providers working for us: payment providers (such as Paystack and Flutterwave), identity-check providers, SMS, WhatsApp and email providers, Google (maps and Firebase notifications), hosting and storage providers. They may only use your data to provide their service to us.
• The authorities, when the law requires it, or to protect people from harm or fraud.
• A buyer or successor, if our business is merged or sold, under the same protections.

Some providers store data outside Nigeria. When that happens we use safeguards that the Nigeria Data Protection Act allows.

5. How long we keep it

We keep your data while your account is open and for as long as we need it for the purposes above. Payment and tax records are kept for the period the law requires (generally at least six years). Identity-check images are kept only as long as needed to show the check was done. When we no longer need data, we delete it or make it anonymous.

6. How we protect it

We use encrypted connections (HTTPS), scramble passwords, encrypt card tokens and sensitive fields, limit staff access, and keep records of important actions. No system is perfectly secure; if a breach affects you, we will tell you and the NDPC as the law requires.

7. Your rights

You can ask us to:

• give you a copy of your personal data;
• correct data that is wrong;
• delete your data or close your account (some records must be kept by law);
• stop or limit some uses of your data, or object to them;
• move your data to another service where the law allows; and
• withdraw consent you gave (for example for offers or location) at any time.

Make a request through Help → Submit a ticket. We may ask you to confirm your identity first, and we will reply within the time the law requires. If you are not happy with our answer, you can complain to the Nigeria Data Protection Commission.

8. Children

Homepoint is for adults aged 18 and over. We do not knowingly collect data from children. If you believe a child has an account, please tell us and we will remove it.

9. Notifications, cookies and similar tools

The app uses a notification token so we can send you alerts; you can turn notifications off in your phone's settings. The website uses cookies to keep you signed in, remember your choices and keep the site secure.

10. Changes to this policy

We may update this policy. If a change is important, we will tell you in the app or by email. The date at the top shows when it last changed.

11. Contact

Quik Platforms Limited (Homepoint). For privacy questions or requests, contact us through Help in the app, or the details on our Contact page.